Privacy Policy

We collect information you give us and information collected automatically:

• Order details: name, email, phone (optional), shipping and billing address.
• Payment information: processed by our payment provider. We receive confirmation and limited details (such as the last four digits and card brand) but not your full card number.
• Communications: messages you send us by form or email.
• Usage data: basic analytics such as pages visited and device type, via cookies and similar technologies.

• To process and deliver your orders and provide customer support.
• To send order and shipping notifications.
• To send marketing emails only if you opt in — you can unsubscribe at any time.
• To improve our site, prevent fraud and meet our legal obligations.

We share personal information only with service providers who help us operate the store, under appropriate safeguards. These include our payment processor (to take payment), shipping carriers (to deliver your order), and analytics/hosting providers. We do not sell your personal information.

Because we serve customers worldwide, your information may be processed in countries other than your own, including New Zealand. We take reasonable steps to ensure it remains protected.

We use essential cookies to run the cart and checkout, and optional analytics cookies to understand how the site is used. You can control cookies through your browser settings.

We keep order records for as long as needed to fulfil orders, provide support and meet legal, tax and accounting requirements, after which we delete or anonymise them.

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing at any time. Contact us at support@yqgroupnz.com and we will respond as required by law.

For any privacy question, contact S Y Q LIMITED, 11 Shelby Place, Long Bay, Auckland, 0630, New Zealand, support@yqgroupnz.com, +64 1324129910.